I took part in a roundtable discussion on the future of AI moderated by Peter Dorrington (XMplify). The topics covered were:<\/p>\n
The current state of AI in Customer Service
\n– The importance of empathy in customer service and the role of AI
\n– What the future holds for AI, and
\n– What we should be thinking about today, ahead of an AI-enabled tomorrow.<\/p>\n
Joining me were:
\n– Dr Fatmah Boathman – Founder & Board President, Artificial Intelligence Society of Saudi Arabia
\n– Amanda Halpin – Solution Lead for Digital AI in Genesys<\/p>\n","protected":false},"excerpt":{"rendered":"
I took part in a roundtable discussion on the future of AI moderated by Peter Dorrington (XMplify). The topics covered were: The current state of AI in Customer Service – The importance of empathy in customer service and the role of AI – What the future holds for AI, and – What we should be … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-334","post","type-post","status-publish","format-standard","hentry","category-ai"],"_links":{"self":[{"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/posts\/334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/comments?post=334"}],"version-history":[{"count":2,"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/posts\/334\/revisions"}],"predecessor-version":[{"id":354,"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/posts\/334\/revisions\/354"}],"wp:attachment":[{"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/media?parent=334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/categories?post=334"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/va7.myqnapcloud.com\/WordPress\/wp-json\/wp\/v2\/tags?post=334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}