The Future of AI in Customer Service

I took part in a roundtable discussion on the future of AI moderated by Peter Dorrington (XMplify). The topics covered were:

The current state of AI in Customer Service
– The importance of empathy in customer service and the role of AI
– What the future holds for AI, and
– What we should be thinking about today, ahead of an AI-enabled tomorrow.

Joining me were:
– Dr Fatmah Boathman – Founder & Board President, Artificial Intelligence Society of Saudi Arabia
– Amanda Halpin – Solution Lead for Digital AI in Genesys

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